Our mission is simple: create a complete Phoenix auto repair business that our friends, family, customers, co-workers, and community can be proud of. To meet this goal, our focus is to create the best overall customer experience and value. We focus our attention on three Key areas: Integrity / Accountability; Customer experience; Quality / Value.
Integrity/Accountability - We strive to have integrity in all that we do and have placed checks / balances to ensure so. We upgraded all of our diagnostic equipment and recently purchased a John Bean 3D alignment machine. We have policies to create transparency with all recommendations and work completed. Customers can visually observe the work being done. We will visually show our customers what is wrong with vehicle and make certain there is understanding. Every customer will receive an itemized list of all work completed or any recommendations with quotes. Of course we will make mistakes and when we do rest assured we will be accountable. All parts and labor come with a 12-24 month warranty.
Customer Experience - We remodeled the spacious waiting area and added many new conveniences. See our photos on the photo page. We added a popcorn machine, soda machine, filtered water, sofa, a pinball machine, and we offer free shuttle and tow services.
Quality/Value - We have state-of-the-art diagnostic equipment and recently purchased a John Bean 3D alignment machine. Our technicians are ASE certified. All work is inspected by a second set of eyes. We are very aware of keeping customer vehicles clean by utilizing place mats and gloves when necessary. We work at keeping our costs down and price our services below the competition. We will beat any competitors written quote by 10%.
We keep our costs down by trading services for upgrades and we shop around for parts / supplies. If we can build and maintain a reputation based on integrity, values, and hard work, we will have a shop we can all be proud of. I want every customer to feel that they received the best overall value, then we will accomplish our goals.
Thank you for your trust.